Intermittent job display issues

Incident Report for Happydance

Postmortem

Summary
Between 3:57 pm UTC on October 31, 2026 and 3:47 am UTC on November 1, 2026, some jobs did not display on customer careers websites. The cause was an incident with Microsoft Azure AI Search in the central US region. Microsoft resolved it, and we confirmed jobs were displaying normally afterwards.

Impact
The impact was intermittent. Job listings displayed on some page loads and not on others. Only job listings were affected. No other functionality was impacted, and careers websites stayed available throughout.

Timeline (UTC)

  • October 31, 3:57 pm: Azure monitoring reported that the search service was not responding to diagnostics. Azure’s automatic recovery started.
  • October 31, approximately 4:08 pm: we published a status page notice to let customers know some jobs might not be displaying.
  • During the incident: we monitored Azure’s service health updates and kept the status page current while we waited for more information from Microsoft.
  • November 1, 3:47 am: Azure reported the problem with the search service as resolved.
  • November 1, 8:59 am: monitoring continued until we closed the incident. We checked several careers websites and confirmed jobs were displaying normally.

Root cause
The incident originated in the Azure AI Search service. Microsoft has not shared a detailed root cause at the time of writing. We’ll add it here if they publish one.

What we did
We monitored Azure’s updates, kept customers informed through the status page, and verified recovery once Azure reported the issue resolved. Azure’s automatic recovery restored the service, and no action was needed on our side to bring it back.

Posted Nov 02, 2026 - 09:12 UTC

Resolved

The issue with Microsoft Azure AI Search in the central US region was resolved at 3:47 am UTC on November 1, 2026. We’ve checked and jobs are displaying normally on careers websites. If you still see jobs missing, please contact our support team and we’ll look into it.
Posted Nov 01, 2026 - 08:59 UTC

Update

We’re still waiting for further information from Microsoft Azure as recovery continues. Some jobs may still not be displaying on careers websites in the meantime. We’re monitoring the situation and will post here as soon as we have more information.
Posted Oct 31, 2026 - 19:28 UTC

Monitoring

We’re aware that some jobs may not be displaying on careers websites. The cause is an incident with Microsoft Azure AI Search in the central US region, which Microsoft’s monitoring first flagged at 3:57 pm UTC on October 31, 2026.

The impact is intermittent, so jobs may show on some page loads and not others. Microsoft’s automatic recovery is running and their engineers are investigating. We’re monitoring Microsoft’s updates and will post here as soon as we have more information.
Posted Oct 31, 2026 - 16:51 UTC
This incident affected: HappyDance Infrastructure (Microsoft Azure).